Shipping policy

Last updated: 22 October 2026

At Everaw Nutrition, we’re dedicated to delivering your favorite and nutritious snacks fresh, fast, and hassle-free. Here’s everything you need to know about our shipping process:

🌍 Where We Deliver

We deliver across India. For delivery outside India, message us on WhatsApp at +91 73000 56020 and we will check case by case.

💸 Shipping Charges

Most of India

  • Orders below ₹549: ₹100
  • Orders of ₹549 and above: Free

Jammu and Kashmir, Ladakh and the North-East
(Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Tripura and Sikkim)

  • Orders below ₹549: ₹139
  • Orders from ₹549 to ₹3,000: ₹39
  • Orders above ₹3,000: Free

Our delivery partners have limited service in these states, which is why a small delivery charge applies.

💵 If I Pay Cash on Delivery

  • Partial COD on orders of ₹699 and above: pay ₹99 now and the rest on delivery.
  • A ₹40 COD charge is added to the amount you pay on delivery.
  • Orders to Jammu and Kashmir, Ladakh and the North-East are prepaid only.
  • Below ₹699, pay in full at checkout by UPI, card or net banking.
  • If a parcel comes back to us: the ₹99 paid upfront is not refunded. To send it again, pay a fresh ₹99 online and the rest on delivery, or pay the full amount online without the ₹40 COD charge. We send the payment link on WhatsApp and ship once it is paid.

🚚 When Will My Order Ship?

  • Processing Time: Orders are processed within 1-2 business days after payment confirmation.
  • Business Days: Monday to Friday (excluding public holidays).
  • High-Demand Periods: During sales, festivals, or high-volume seasons, processing times may be slightly longer. We appreciate your patience during such times.

📦 When Will My Order Arrive?

  • Standard Delivery: Usually 3 to 7 days after your order ships, depending on your location.
  • Jammu and Kashmir, Ladakh and the North-East: Usually 7 to 12 days after your order ships.
  • Other Remote Areas: Delivery may take a little longer.
  • Tracking: As soon as your order ships, we send your tracking link on WhatsApp and email. Tap the link to see where your parcel is at any time.

⚠️ If My Delivery Is Late

While we strive for timely delivery, delays may occur due to:

  • Weather conditions
  • Transportation strikes
  • Public holidays
  • Remote area logistics

We appreciate your understanding in such situations. If your tracking shows no movement for 5 days, message us and we will look into it.

📝 If I Need to Change My Address or Cancel

  • Change of address: you can change your delivery address until you receive your tracking link.
  • Cancel: to cancel an order, see If I Want to Cancel My Order in our Refund policy.

❗ If My Order Arrives Damaged or Something Is Missing

If your order arrives damaged, tampered, or incomplete:

  1. Take a clear photo of the outer box, with the shipping label, before you open it. You can accept the parcel or refuse it at the door.
  2. Message us within 48 hours (of delivery, or of the delivery attempt if you refuse the parcel) on WhatsApp at +91 73000 56020 or at support@everaw.in, with your order number and the photo of the outer box. If you accepted the parcel, also send a clear photo of the product.
  3. If something is missing, we first check whether your order came in more than one parcel.

We will review your case and offer a replacement or a refund. If you refuse a damaged parcel and send the outer-box photo in time, we refund what you paid, including the ₹99 paid upfront on a cash on delivery order. See our Refund policy for the full terms.

🔁 If My Parcel Comes Back to Us

  • The courier tries up to 3 times to deliver. If it cannot, the parcel comes back to us.
  • Paid in full online: we send it again at no charge. If you would rather have a refund, ask us: once the courier confirms the parcel is back with us, we refund your original payment method.
  • Paid cash on delivery with ₹99 upfront: see If I Pay Cash on Delivery above.

🤝 Need Help?

For any shipping-related queries, reach out to us:

💬 WhatsApp: +91 73000 56020
📞 Phone: +91 73000 56020
📧 Email: support@everaw.in
Support hours: Monday to Friday 10 am to 7 pm, Saturday 12 pm to 6 pm, Sunday closed

We’re here to ensure your Everaw experience is smooth and satisfying!