Refund policy

Last updated: 22 October 2026

If I Want to Cancel My Order
You can cancel an order until you receive your tracking link, for a full refund. Message us on WhatsApp at +91 73000 56020 with your order number, or email support@everaw.in. Once your tracking link has been sent, the order cannot be cancelled and our Final Sale terms below apply.

Can I Return or Exchange My Order?
At Everaw, we create perishable food products designed to be enjoyed fresh, safe, and in their purest form. For this reason, all products across our collections (Fruit Snacks, Super Spreads, Classic Spreads, Smoothie Mixes, Assorted Packs, gift boxes and others) are considered Final Sale and are not eligible for return or exchange.

Non-Returnable Items
All food and beverage items are non-returnable. This includes perishable goods, custom products, and any opened or partially used items. Products that have been opened or used before reporting an issue will be evaluated on a case-by-case basis, and resolution is not guaranteed.

If My Order Arrives Damaged, Wrong or Incomplete
We take great care to deliver our products in perfect condition. However, if your order arrives damaged, defective, if you receive the wrong item, or if something is missing, you must contact us on WhatsApp at +91 73000 56020 or at support@everaw.in within 48 hours of delivery with the following:

  • Your order number
  • Clear photos of the outer packaging (including the shipping label)
  • Clear photos of the damaged or defective product (for a missing item, everything that arrived)
  • A brief description of the issue

Claims reported after 48 hours from delivery, or without the required photos of both packaging and product, may not be eligible for resolution.

If the Parcel Looks Damaged When It Arrives
Take a photo of the outer box, with the shipping label, before you open it. You can accept the parcel or refuse it at the door. Either way, message us within 48 hours (of delivery, or of the delivery attempt if you refuse the parcel) with your order number and the photo. If you refuse a damaged parcel and send the photo in time, we refund what you paid, including the ₹99 paid upfront on a cash on delivery order.

How My Refund Works
While we do not offer returns, refunds may be issued in cases of verified damaged, defective, incorrect or missing products after review. If approved, your refund will be processed to your original payment method within 3-5 business days. Please note that it may take additional time for your bank or credit card provider to reflect the refund. If you paid cash on delivery, see If I Pay Cash on Delivery below.
If more than 15 business days have passed since your refund was approved, please contact us at support@everaw.in

If My Parcel Comes Back to Us
The courier tries up to 3 times to deliver. If a parcel comes back to us and you paid in full online, we send it again at no charge. If you would rather have a refund, ask us: once the courier confirms the parcel is back with us, we refund your original payment method. If you paid cash on delivery, see If I Pay Cash on Delivery below.

If I Pay Cash on Delivery
If a refund is approved on an order you paid for with cash on delivery, the cash part is sent to your UPI ID or bank account once you share the details. If a parcel comes back to us, the ₹99 paid upfront is not refunded. To send it again, pay a fresh ₹99 online and the rest on delivery, or pay the full amount online without the ₹40 COD charge. We send the payment link on WhatsApp and ship once it is paid.

For any questions or concerns, reach out to us on WhatsApp at +91 73000 56020 (Monday to Friday 10 am to 7 pm, Saturday 12 pm to 6 pm, Sunday closed) or at support@everaw.in. We’re here to help!

This policy ensures the safety, quality, and integrity of our food products for all customers.